The anytime-anywhere lending feature of the app attracted all users
of the users chose to use the app over physical branches because it seemed hassle-free
of the users felt the app would give money in days as compared to weeks in-person
said they liked the app but would still want face-to-face communication for loans
The choice to share or delete personal data immediately builds trust on the app
of the users felt safer to know they could delete data if they're not using the app
chose to delete data after application was rejected
thought banks would keep physical documents whereas soft copies they could delete
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