Easy accessibility coupled with flexible loan options attracts users to apps
of the users liked that they could take loan anytime they wanted
who had never taken a loan, said they would opt for digital lending
of the users felt it was quick but still not without risks because of personal data shared
The step-by-step process in simple language increased explainability for all users
of the users liked the multiple loan choices offered upfront even after rejection
of the users wanted to know more about loans through the FAQs
of the users said they understood loan process better with the app
Users felt safer when the app offered them their right to privacy
of the users wanted to review ratings before sharing personal data
of the users were wary of sharing sensitive data like PAN and Aadhaar
of the users said they would use a Bank's app and not an unknown app
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