Insight 1

Audio-visual cues helps build confidence in making digital payments

All users felt the explanation video made them understand the sign up process easily


of the users wanted to first check the video before linking their account for payments


of the users said other apps don't give this type of audio-visual assistance


of the users felt only text does not help with difficult financial terms

Insight 2

Audio makes explainability far easier than text alone

Most of the users felt it's easier to understand new processes with audio help


of the users listened carefully to the audio along with reading the text


of the users said the audio encouraged them to try digital payments as it made it sound easy


of the users felt their trust on the app increased because of the audio guide