Insight 1

A quick walkthrough of the main features is useful and builds confidence in using the app

All users felt the simple illustration and text made the app's purpose very clear


of the users loved the walkthrough before sharing any personal data


said it helped even those users who were less educated


of the users wanted to skip as they had used similar digital payment apps previously

Insight 2

User concerns of trust and safety being addressed upfront is appreciated

Text and visuals convinced all users that the app was safe and trustworthy


of the users believed the app was safe to use and provided security with respect to their transactions after the walkthrough


said the walkthrough made them realise that they had to check security and protect account details


believed walkthrough even before signup made the app's purpose of safeguarding their sensitive data clear