Insight 1

A quick walkthrough of the main features is useful and builds confidence in using the app

All users felt the simple illustration and text made the app's purpose very clear

100%

of the users loved the walkthrough before sharing any personal data

80%

said it helped even those users who were less educated

20%

of the users wanted to skip as they had used similar digital payment apps previously

Insight 2

User concerns of trust and safety being addressed upfront is appreciated

Text and visuals convinced all users that the app was safe and trustworthy

90%

of the users believed the app was safe to use and provided security with respect to their transactions after the walkthrough

20%

said the walkthrough made them realise that they had to check security and protect account details

40%

believed walkthrough even before signup made the app's purpose of safeguarding their sensitive data clear